EBOLA NHS call centre workers to be trained in spotting Ebola.

MichaelUK

Senior Member
We are so screwed :shk:

http://www.dailymail.co.uk/news/article-2790166/nhs-call-centre-workers-trained-spotting-ebola-ordered-send-ambulance-workers-chemical-protection-gear-suspected-cases.html


NHS call centre workers to be trained in spotting Ebola and ordered to send ambulance workers in full chemical protection gear to suspected cases

Calls to non-emergency line to be screened for possible Ebola sufferers
Symptoms include respiratory problems, high temperatures, or diarrhoea
Callers will be asked questions about their recent travel history
The 24-hour phoneline handles one million calls every month
Health Secretary said the NHS was 'well prepared' for the deadly disease
Yesterday medics took part in drills to practise diagnosis and treatment
Only British citizen to be infected with the virus is nurse Will Pooley
But health chief said UK should expect 'handful' of cases in coming months

By Stephanie Linning for MailOnline

Published: 19:32, 12 October 2014 | Updated: 20:35, 12 October 2014


Calls to the NHS's non-emergency 111 phoneline are to be screened for possible Ebola sufferers, Health Secretary Jeremy Hunt has announced.

Call centre workers are to question anyone phoning with possible symptoms of the disease about their recent travel history to see if they have been to west Africa - where the death toll has passed 4,000 people.

Symptoms of the deadly virus include respiratory problems, high temperatures, or diarrhoea and vomiting.


Yesterday NHS staff across the country took part in drills in which actors played suspected Ebola sufferers

The NHS 111 service is a free one-step number for patients with urgent, but not life-threatening symptoms.

The phone line, which has 46 different centres across the country, operates 24-hours a day, seven days a week. It receives one million calls every month.

Mr Hunt said that the UK had 'robust and well-tested systems for dealing with any imported case of Ebola', but added: 'However, we keep the need for further measures under review and will never be complacent.'


He said: 'Now all call handlers on the NHS 111 service are asking anyone reporting potential symptoms of Ebola, such as respiratory problems, high temperatures, or diarrhoea and vomiting, about their recent travel history, so appropriate help can be given to people who might be at higher risk of having come into contact with the virus.

'If the person with symptoms has recently been to west Africa and is at high risk of having been in contact with Ebola, 111 will immediately refer them to local emergency services for assessment by ambulance personnel with appropriate protective equipment.

'The NHS and Public Health England are well prepared for Ebola, and I am determined to make sure that we continue to do everything we can to protect the public, based on the best medical advice.'
UK conducts Ebola response exercise to test the emergency...


One actor is treated by a paramedic wearing bio-hazard suits and mask as he is transferred to hosptial


In this exercise, an actor visited a walk-in health centre in Hillingdon, pictured, to report flu-like symptoms. He told workers that he had recently been travelling in west Africa

Mr Hunt's announcement comes one day after NHS staff carried out show drills ordered by the Prime Minister to practise diagnosing and treating suspected Ebola cases.

The exercises, which took place at health centres and hospitals across the UK, came amid growing fears that the deadly virus could strike here - and spread.

Pictures of the exercises showed medics clad head-to-toe in sealed plastic bio-protection suits, medics wheeling stricken 'patients' - played by actors - into an NHS hospital.

The space-age medical outfits – similar to those used in West Africa, where 4,000 people have already died from the disease – protect them from direct contact with the patient.

An NHS staff worker wears a full-body protective suit to wheel the actor into quarantine in Newcastle. Calls to the non-emergency 111 phoneline will now be screen for suspected Ebola cases

Ebola, which kills up to 90 per cent of those it infects, is present in all bodily fluids – including tears, sweat and mucus – of those infected. The medics in the drill images wear special respirators that enable them to breathe filtered air.

Dame Sally Davies, the Chief Medical Officer for England, said the exercises ‘gave a very realistic test of how prepared the system is to deal with a case of ebola.'

Last night she said the UK should expect ‘a handful’ of ebola cases in the coming months.

She said: ‘The big problem is in West Africa where the doubling rate is every four weeks and it really is going up and up. So it will not be surprising if we have spill- over into this country. I would expect a handful of cases over the next few months.’

The only British citizen to have been infected with Ebola was nurse Will Pooley who survived despite catching the virus while working to help victims in Sierra Leone.

Yesterday it was confirmed that a British man suspected of being the first UK citizen to die of Ebola did not have the deadly virus.

Colin Jaffray, 58, from Royston, Cambridgeshire, was struck down with a fever, vomiting and internal bleeding during a business trip to Macedonia - and died in hospital on Thursday evening.

Officials in Skopje say that although the cause of death was not known, it is thought that a drinking binge may have played a part in his death.
 

Housecarl

On TB every waking moment
Can you smell the FUBAR, particularly anyone who's dealt with any government agency phone bank on something time critical?
 

Richard

TB Fanatic
Can you smell the FUBAR, particularly anyone who's dealt with any government agency phone bank on something time critical?

the NHS would not comprehend anything, it is bad enough getting to recognise you in the queue for treatment at the Accident and Health centre, since they look at you as you're an irritation to their job putting your details on the computer etc, the public sector in the UK is absolute ****ing crap because of the low quality staff employed by the public sector
 

Melodi

Disaster Cat
Actually, when I was staying with a friend in a tiny village near Cambridge and started having breathing trouble they sent an ambulance that arrived in minutes, they did a good evaluation; determined I needed urgent care but not a hospital, made sure I had a way to urgent care and a call was made ahead of me. I was seen within minutes at the urgent care facility and put on oxygen and antibiotics; within an hour and a half I was back at my friend's house in bed, breathing well and with a referral in case things the symptoms returned so we could go directly to an ER if required. In the morning my friend filled a proscription for me, she was upset that I had to pay for it, about 10 pounds sterling.

Because I am a duel Irish citizen (as well as having Private Irish insurance and travel insurance but they never asked about that), that was my entire bill at time of treatment; if I had been a non-EU citizen I could have charged but there are agreements between the NHS and other EU countries that limit or prevent that in serious cases (or so I was told).

My Mother was actually with me at the time and we speculated on the thousands of dollars such an experience would have cost in the US; and the problem was I really needed treatment as if they had not caught the serious lung infection as fast as they did I could have been in the hospital by morning if not dead.

I am aware that the NHS has a lot of problems, the friend I was staying with had to "go private" to get certain types of medical care for her disabled daughter, but I have to say they were there when I needed them.

And my friend's village in the rural UK is about the same size as mine in Ireland and I can promise you help would not have come that fast out here either; when my arm was broken it took an ambulance half an hour to arrive and an hour to the hospital which is pretty typical; they do loose people to heart attacks all the time. Husband's medical school actually teaches the "right way" to handle strokes and the "way you have to handle them when the hospital is likely to be two hours before arrival.."..

Not to have thread drift, but it was these same people that I had to call for help and while I have heard horror stories when they tried contracting this hot line out; I am glad that they are at least trying to train people to do the right thing. But then there was a huge scandal in the UK after a number of children died and elderly people died when their calls were not put in the proper priority so hopefully they are cracking down.

But as I said, my one experience was pretty good...
 

JohnGaltfla

#NeverTrump
Isn't this like training a hog to spot a python? WTF. England has officially gone 1000% full retard. Yup, them thar phone calls will stop it in its tracks dead on. WTF. :rolleyes:
 

Melodi

Disaster Cat
John no it won't, but this is the number that you call if you are ill in the middle of the night (or in some cases during day) and the person answering is supposed to decide what level of care you need. It works better when there are nurses but of course the NHS tried to "save money" in some places by "contracting out" the calls; which resulted in a lot of problems. I don't really know what the situation is at the moment, Richard probably does.

But it does make sense to try to train your medical 911 people (999 here in Ireland) to spot someone who might have Ebola symptoms though how they are supposed to tell the difference between that and a bad case of flu over the phone is beyond me. Except that either case needs serious medical attention or as my husband said when he got the real details on Duncan's first visit "proper medical protocols would have had him admitted to the hospital for treatment even if he had the flu..."
 
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